---
description: >-
  If you can't find an answer, use the support form on the portal. Stay safe and
  be aware of scammers and impersonators pretending to be admins on social media
  platforms. Admins will not DM you first!
---

# FAQ

### Table of contents

* [**Eligibility and claiming**](#how-is-eligibility-checked)
* [**How to connect wallets**](#wallets)
  * [Metamask](#how-do-i-connect-with-metamask-wallet)
  * [WalletConnect](#how-do-i-connect-with-walletconnect.)
  * [Eternl](#how-do-i-connect-with-eternl-wallet)
  * [Nami](#how-do-i-connect-with-nami-wallet)
  * [Gero Wallet](#how-do-i-connect-with-gero-wallet)
  * [Flint](#how-do-i-connect-with-flint)
  * [CWallet](#how-to-connect-with-cwallet)
  * [Yoroi](#how-to-connect-with-yoroi-wallet)
* [**Troubleshooting**](#troubleshooting)
  * #### [**General fixes - please try these first**](#general-fixes-please-try-these-first-1)
  * #### [**Errors**](#errors)
* [**Social media safety guide on SingularityNET forum**](https://community.singularitynet.io/t/safety-guide-how-not-to-go-from-agi-x-to-ag-cry/)



#### **How is eligibility checked?**

We check the snapshot used by the hardfork of AGI tokens. \
This snapshot is of May 28th, 2021, at 08:00:20 AM UTC+0.&#x20;

The Phase Two plan defines the first year of allocations to be reserved for Phase One holders. There will be community governance in January 2023 on how to allocate this pool for the second year and onwards, potentially changing this requirement.

#### Until when can I claim my allocations?

The allocations will stay available to claim for **three years** after the first allocation became available, which is November 22nd 2025, 11:00 AM UTC+0.

**How many tokens will I get?**

This depends on your balance during the snapshot. The total tokens for year 1 of the loyalty rewards is 8,293,398 AGIX. These are proportionally distributed among all token holders during the hardfork snapshot of May 28th 2021, in six monthly allocations.&#x20;

**Can I claim multiple allocations at once?**

Yes, allocations will accumulate.&#x20;

**How long can the claiming transaction take?**

Please wait up to 24 hours for the transaction to complete before requesting support through the form.

**I don’t like any of this, what can I do?**

In January 2023 a governance round will take place on how to allocate the loyalty rewards pool for year 2 and onwards. Do let your voice be heard and participate!

#### **Troubleshooting**

#### **General fixes - please try these first**

There are some fixes that help a lot of users; please try them before requesting support through the form.

* Make sure you are indeed [eligible](#how-is-eligibility-checked)
* Restart your computer/phone
* Switch browser
* [Clear the browser cache](https://www.google.com/search?q=clear+browser+cache)
* Disable VPN
* Disable unrelated wallets on both networks

#### **Errors**

This is not an exhaustive list, and in development

**Error: "Failed Uncaught: UTXO Balance Insufficient"**

Please check if you have sufficient ADA, please note this ADA will be returned back when the AGIX tokens are sent over to the registered Cardano wallet.

&#x20;**Error: "Failed Uncaught: Not enough ADA leftover to include non-ADA assets in a change address"**

Make sure you have collateral / sufficient ADA.

#### **Wallets**

The following wallets are currently supported:

Ethereum: [Metamask](#how-do-i-connect-with-metamask-wallet) - [WalletConnect](#how-do-i-connect-with-walletconnect.)

Cardano: [Eternl](#how-do-i-connect-with-eternl-wallet) - Nami - Gero - Flint - CWallet. (Yoroi will be supported shortly)

Click on the links above for step-by-step guides.

**Why do I need to connect both an Ethereum and a Cardano wallet?**

The Ethereum wallet is needed to establish eligibility. The tokens of the loyalty rewards pool are minted on Cardano, per the Phase Two plan, so you can claim them on Cardano only.

#### **How do I connect with Metamask wallet?**

Select Metamask, you will the Metamask window, select the address you want to connect, if you have multiple.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FLRf618GOC7TeKCpgNweg%2FScreenshot%20(1064).png?alt=media&#x26;token=0906a06b-243f-4b3f-9e17-54ebc2917790" alt=""><figcaption></figcaption></figure>

Click on next and the Connect. You will be successfully connected DApp.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2F5XKVpQEf79RlyxSGMkFV%2FScreenshot%20(1065).png?alt=media&#x26;token=aab7c93d-e660-4647-9978-7b925db24f00" alt=""><figcaption></figcaption></figure>

Also if you want to **change the network**, select the dropdown in header with network name and select the required network.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FQ6tBQavjWL30IcWRQB0e%2FScreenshot%20(1095).png?alt=media&#x26;token=1257b75c-bee1-4d4c-b124-3c5fd3063ad0" alt=""><figcaption></figcaption></figure>

#### **How do I connect with WalletConnect.?**

Select WalletConnect and scan the QR code to connect.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FsVYcbMIrkb1oEYG1FD1j%2FScreenshot%20(1069).png?alt=media&#x26;token=b96d189e-b8f3-41a2-b2c9-d0200510bc6b" alt=""><figcaption></figcaption></figure>

#### **How do I connect with Nami wallet?**

Select Nami, click on Access then you will be to asked to sign from your Ethereum wallet, click on Sign and you will be connected to the DApp.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FF5KhKOXFDuTP8rwBOPcI%2FScreenshot%20(1074).png?alt=media&#x26;token=764c0a8a-66c1-4e25-9f82-0194cfd43f97" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FkefR4qhK5hnlVo23QQh7%2FScreenshot%20(1075).png?alt=media&#x26;token=0a4fdd80-81c6-4245-9481-350563ac3e6c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FURBb0dUMMyluBZ9WJsHi%2FScreenshot%20(1076).png?alt=media&#x26;token=7427f371-4e1b-4e6a-b81d-25e2678c8c90" alt=""><figcaption></figcaption></figure>

Also to **change the network** follow the below steps:

Click on the user icon.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FB2GyexyX4j3IeT4FrsBE%2FScreenshot%20(1090).png?alt=media&#x26;token=1c8d3bd0-fb20-4b8c-b07a-9a87d1116a1d" alt=""><figcaption></figcaption></figure>

Go to setting -> Network -> Here you can select/change the network.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2F3cDBhLJBLgwXOr8OhCDF%2FScreenshot%20(1091).png?alt=media&#x26;token=e08a371d-97c5-48da-ba5e-191f3024603d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FOmb01WL8Ik7R0YGymlxp%2FScreenshot%20(1092).png?alt=media&#x26;token=2393ef58-db9a-4d61-9231-69d2154cab4c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FzJiGdW44WXt3QKsfXyks%2FScreenshot%20(1093).png?alt=media&#x26;token=655569d8-3a54-4040-9103-443083d17354" alt=""><figcaption></figcaption></figure>

#### **How do I connect with Eternl wallet?**

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FKuR8EJrhcJj7BlJHnPSg%2FScreenshot%20(1045)%20(1).png?alt=media&#x26;token=5f30438f-4176-4257-8e99-8b9c2aeb44cd" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FHFOR3qx4IuVoQjC9kizd%2FScreenshot%20(1046)%20(1).png?alt=media&#x26;token=c1d1fcc0-5afb-4dca-9684-b8f8113b3e8e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FRZcQo9AHtFGlJmHuD06h%2FScreenshot%20(1062).png?alt=media&#x26;token=84a9a153-2335-4723-bf10-e0ee4520133e" alt=""><figcaption></figcaption></figure>

Click on the 'DAppBrowser (beta)' on the bottom left and the select the 'Connect Account' on the right side.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FBvYn9w0FNCQISlVLpB7K%2FScreenshot%20(1048).png?alt=media&#x26;token=13a02ffb-e435-43e3-a01e-5f0a5e0ad4b3" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FanvfVcEAuTGCpxQgLQuS%2FScreenshot%20(1049).png?alt=media&#x26;token=d7a3b0a7-8a56-4120-8455-bb240e44d471" alt=""><figcaption></figcaption></figure>

Select DApp Wallet and click on 'Connect As DApp Account'.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FmDy2NogOwCS504tBSyLB%2FScreenshot%20(1050).png?alt=media&#x26;token=f419c67d-2d11-4e2c-8d68-592f5179bb8d" alt=""><figcaption></figcaption></figure>

Now go to loyalty dapp, connect your Cardano wallet with Eternal. You will see the loyalty dapp url now click on 'Connet to Site'

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FZ2Mwhbbw5HyHp6qjlSVc%2FScreenshot%20(1052).png?alt=media&#x26;token=4187c96b-9cd7-416c-8fc0-8580de09eefa" alt=""><figcaption></figcaption></figure>

Once you are successfully connected you will see a popup saying that your wallet has been connected.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FPSo8glZ3yeu30wuD8J0Y%2FScreenshot%20(1055).png?alt=media&#x26;token=6ee4fca4-96da-4aa2-9336-aa5d43200920" alt=""><figcaption></figcaption></figure>

Also to **change the network**, open the Eternal extension, in the window bottom right you will see a button with network name, click on that and you will see the options to change the network.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FbAcPhPh2C6LiECr5TGq7%2FScreenshot%20(1097).png?alt=media&#x26;token=744bcc6a-3368-42c1-b657-37cbc6ca376a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2F6jJE9dbGWfZUpOk2fSHM%2FScreenshot%20(1098).png?alt=media&#x26;token=2e6953dc-86b6-411a-9d17-14d315e9d105" alt=""><figcaption></figcaption></figure>

#### **How do I connect with Gero Wallet?**

Select the Gero Wallet from the DApp, the Gero Wallet extension window will open, select your wallet and click on Connect.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FFaO2p0E2OHPe34gSo7of%2FScreenshot%20(1081).png?alt=media&#x26;token=492ce877-0674-4351-8155-1fa2e35c4623" alt=""><figcaption></figcaption></figure>

Click the checkbox to allow the DApp to access your address and click on Connect.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FR3nl0KlWAAAFKxNjF1fl%2FScreenshot%20(1082).png?alt=media&#x26;token=4c803f60-7ec2-4998-ab68-49829008c79b" alt=""><figcaption></figcaption></figure>

Now you will be asked to sign with your connected Ethereum wallet.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2Fn9J8NsMBCzT3rnm61Zyk%2FScreenshot%20(1086).png?alt=media&#x26;token=b3abf48f-d361-4b88-8100-7153a7a91d74" alt=""><figcaption></figcaption></figure>

Once you sign it, your Cardano wallet will be successfully connected to DApp.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FiweQ7PTIAHBdQIPg1oIr%2FScreenshot%20(1087).png?alt=media&#x26;token=e1866b1f-2e67-49d7-9257-b70a55879678" alt=""><figcaption></figcaption></figure>

#### **How do I connect with Flint?**

Select the Flint option from DApp, check your selected wallet and click on Continue.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FRsGq6croYmOpTwg0O9Ld%2FScreenshot%20(1085).png?alt=media&#x26;token=33337bd3-3e9a-4823-b910-5dcd211d683f" alt=""><figcaption></figcaption></figure>

Now you will be asked to sign with your connected Ethereum wallet.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2Fn9J8NsMBCzT3rnm61Zyk%2FScreenshot%20(1086).png?alt=media&#x26;token=b3abf48f-d361-4b88-8100-7153a7a91d74" alt=""><figcaption></figcaption></figure>

Once you sign it, your Cardano wallet will be successfully connected to DApp.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FiweQ7PTIAHBdQIPg1oIr%2FScreenshot%20(1087).png?alt=media&#x26;token=e1866b1f-2e67-49d7-9257-b70a55879678" alt=""><figcaption></figcaption></figure>

#### **How to connect with CWallet?**

Select the CWallet option from the DApp, once selected CWallet window popups and will ask you to connect with the DApp, click on the Connect button.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FRctHoV3RIQkQAwhTfGU9%2FScreenshot%20(1114).png?alt=media&#x26;token=71661231-b527-44de-ae0d-5b47faf05fc8" alt=""><figcaption></figcaption></figure>

Once connected, it would ask you to sign up from your Ethereum wallet, sign it and you will be successfully connected with your DApp.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2Fn9J8NsMBCzT3rnm61Zyk%2FScreenshot%20(1086).png?alt=media&#x26;token=b3abf48f-d361-4b88-8100-7153a7a91d74" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FiweQ7PTIAHBdQIPg1oIr%2FScreenshot%20(1087).png?alt=media&#x26;token=e1866b1f-2e67-49d7-9257-b70a55879678" alt=""><figcaption></figcaption></figure>

If you want to **change the network** follow these.

Open the CWallet extension from your browser, click on the more options on the top right ( 3dots ).\


<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FVoX0H8qYvuYYrRrCBrab%2FScreenshot%20(1115).png?alt=media&#x26;token=6fe85947-37ce-4347-8d6e-41d569bfea56" alt=""><figcaption></figcaption></figure>

Then select the Cardano Network option.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FKsW8Q520Un0T2LmcTdoc%2FScreenshot%20(1116).png?alt=media&#x26;token=7a8c2fcf-9811-48f8-9378-c1c9a633df13" alt=""><figcaption></figcaption></figure>

Here you will see options to switch network.

<figure><img src="https://3828742938-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4WWOh3MB2j6yOmCMfHqx%2Fuploads%2FO7QyQZItoJqirNhKHaUP%2FScreenshot%20(1117).png?alt=media&#x26;token=392ae196-8a6d-4180-a0a2-7054714663ad" alt=""><figcaption></figcaption></figure>

#### **How to connect with Yoroi wallet?**

Select the Yoroi wallet, it would ask you to sign up from your Ethereum wallet, once you sign up your Cardano wallet will be successfully connected with the DApp.
